Why Counselling?


People seek counselling for many reasons. Some may be upset by what is happening in their lives now, or be troubled by the past. Others may feel anxious, confused or depressed for a reason that may or may not be obvious, and unable to see the way ahead. Counselling gives you space and time to pay attention to these feelings, and work through them to enable you to live in a more satisfying and resourceful way.

A counsellor will try and support you in this process by listening attentively and without judgement. Together you may identify connections or see patterns of which you had been unaware, enabling you to think about your options and make informed choices.


A skilled counsellor can help you to work through your personal difficulties to find solutions without giving advice, and will enable you to find more easily the ways to manage your life.


Who is it for?


  • People from aged 13 upwards, whatever their race, religion, sexuality, gender-identity or socio-economic group
  • Our charitable counselling service is available to people who live in Hitchin and surrounding areas (check this postcode list) and who earn under £45,000 per year
  • Our full fee counselling service is available to anyone resident in the UK.


What we provide


  • Professional service that respects our clients' privacy and dignity
  • Weekly individual counselling sessions, each of which is at the same time, on the same day, with the same counsellor
  • Time to work through problems and difficulties that are negatively impacting on life
  • Counselling for anything from four weeks up to a year depending on need




What you tell your counsellor is confidential, and you can expect what you say to be treated with sensitivity, respect and discretion. However, in order to ensure the quality of counselling, all counsellors have regular consultative support in supervision. Identifying details of individual clients are withheld - you can discuss this further with your counsellor.


The Counsellors


Counsellors working here are qualified to Diploma level,  are required to be BACP accredited and therefore work within the BACP Ethical Framework.

Counsellors are trained in Psychodynamic, and Person-centred approaches and may also employ cognitive behavioural methodologies as and when appropriate. They are also trained in play therapy.


The Initial Process


Once you are placed with a counsellor here, you will use your first session to explore what each of us is expecting & what the process could involve – thecounsellor explaining how they work, how a counselling contract is framed, and the respective roles in the therapeutic alliance – the client explaining what they are looking for, expect to happen & how the process may help or not. 

This session will also be used to discuss & agree on the terms of our working contract, which includes the initial number of sessions, costs, cancellations, commitment, data protection and confidentiality.